Service

We do everything to ensure your success – anytime, anywhere.

For decades now, our corporate group has been committed to precision and reliability in filtration, centrifugation, mixing and drying technology. With know-how and innovative power, we develop components and complete system solutions for specific applications of solid-liquid separation in the pharmaceutical, fine chemical, chemical, cosmetic and food industries.

Our goal is to provide our customers with the very best service. Because your success is our motivation.

We see service as an integral process. From the development of the perfect solution through commissioning and training to maintenance, spare part service and 24/7 support.

Technical Support 24/7

Our worldwide service network is available around the clock, 365 days a year. We offer remote support, telephone support and on-site support.

Repairs & Spare Parts

With a reliable repair service and intelligent spare part management, we will keep the facility up and running and prevent unplanned downtimes.

Test Centers Worldwide

HEINKEL Group operates state-of-the-art test centers worldwide. Our highly experienced engineers conduct pilot tests using the latest equipment.

Upgrades & Retrofits

We offer economic solutions for the production facilities of our customers. With upgrades and retrofits, we adjust existing systems to new requirements.

Maintenance

Reliable and safe operation is essential. Our service experts frequently check and monitor process machinery as to its operability and safety.

System components and Software

We offer tailor-made system components and software upgrades – individually set-up and optimized for each application.

HEINKEL Consumables

We make sure that the machines run perfectly with HEINKEL Centrilube for horizontal and vertical filtration centrifuges.

Used machines

As we take back systems that are no longer in operation, we have a large and constantly changing range of used machines on offer.

Training

A well trained workforce is essential for the correct operation of the plant and the quality of the product. We are happy to pass on our know-how to our customers.

Rental & Pilot units

For product trials and new developments, there are numerous pilot systems on stock which are available for rent.

Installation & Commissioning

Our specialists support the customer in installation and commissioning of the production equipment locally all over the world.

Optimization & Product tests

Once the system has been commissioned, we support our customers in the optimization of the process and in product testing. We see process and system integrally.

Tailor-made pilot units for new developments ensure the competitive capacity of our customers. The basis of our common success is cooperative collaboration. It results in top performance that finds acclaim all over the world.

The constant striving for quality and perfection is part of our corporate culture. Something we work for in all areas at full strength day in, day out. Regular training sessions and further education measures ensure the achievement of the high procedural and legal requirements of the pharmaceutical, chemical and food industries.

Our service – locally. All over the world, 365 days a year.

Good advice from the beginning

“I am impressed by the technical know-how of the employees, their eye for detail as well as in particular the attention they pay to quality and safety in every individual part of a task. They also have the communication skills it takes to explain every individual process step in detail in a way users can readily understand. We are totally convinced of the expertise of the HEINKEL Group and of the high quality of the products the group produces in a safe, conscientious and effcient way. And that makes our work so much easier.”

R.J. (Rob) Starin, Technical Tester